Frequently Asked Questions
Everything you need to know about your Lohen shopping experience.
What is the standard shipping time for Lohen orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to send your items back in their original condition.
What materials do you use in your clothing?
Lohen is committed to quality and sustainability. We primarily use organic cotton, recycled polyester, and ethically sourced wool to ensure both comfort and durability.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.